Orders typically ship within 5-7 business days. We ship everything via USPS. Irene West Paper Co. is not responsible for delays or loss incurred by incorrect shipping addresses or local carriers. We appreciate your understanding.
Because our products are handmade, no two items will be exactly alike. There will be minor differences in color due to computer monitors and photography, but we promise to deliver a a quality product.
In the event you receive a item that does not meet the standard of quality, we ask that you contact us with a photo of the problem. You will be asked to return the defective item at your shipping cost. If you would like to return it rather than replace it, we will refund you the cost of the item itself in full, after we have received the returned item.
Cancellations must be make within the first 24 hours of purchase.